Cloudy outlook is clearing for customer service

Customer expectations driving contact centres to the cloud, but protection of customer data is still a universal concern, finds new research.

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CA Technologies introduces the Management Cloud

CA Technologies has introduced the Management Cloud – a broad portfolio of easy-to-use CA applications, delivered from the cloud, that enable customers to make the right portfolio decisions, deliver exceptional service experience and empower the modern, mobile workforce.

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Yorkshire Building Society teams up with Capriza to power mobile customer strategy.
The market for OpenStack-related products and services will quadruple in size between the end of...
IT Service Centre implementation delivers self-service portal and API integration.
Online step-by-step procedure ensures companies can quickly and easily find the right solution for...
Public sector organisations supported with IaaS, PasS, SaaS and specialist Cloud services.
New Q1 data from Synergy Research Group shows that Equinix, Digital Realty and NTT maintain a...
Latest Video

The most secure data centre in Scandinavia?

Hidden deep in a mountain, Green Mountain’s data centre is cooled by the cold waters of a Norwegian fjord. Working with nature, Green Mountain is saving energy and protecting the environment — leading the way to cutting data centre energy use by a third.

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