NEWS

Automation is making work 'more human', research reveals

Academic research shows that organisations augmented by automation technologies are 33% more likely to be 'human friendly' workplaces, in which employees are 31% more productive.

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NEWS

Consumers confused by mobility jargon

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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NEWS

Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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A study from Juniper Research has found that total operator-billed revenue from 5G IoT connections...
Speeds ups rollout of apps and slashes cost of ownership.
Cisco is extending intent-based networking to some of the most challenging work environments on...
Infinidat, provider of multi-petabyte data storage solutions, has joined forces with VMware to...
Despite the disruptive impacts of COVID-19, 47% of organizations plan to increase their investments...
Manufacturers plan to invest more than ever in smart factories but challenges in scaling must be...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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