NEWS

Automation is making work 'more human', research reveals

Academic research shows that organisations augmented by automation technologies are 33% more likely to be 'human friendly' workplaces, in which employees are 31% more productive.

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NEWS

Consumers confused by mobility jargon

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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NEWS

Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Over half of business and IT leaders now expect return on investment for IoT projects within three...
A study from Juniper Research has found that total operator-billed revenue from 5G IoT connections...
Intel has introduced the Intel® Connected Logistics Platform (Intel® CLP), a cost-effective...
Auto industry plans to make 44% of its factories smart in next five years – but companies must...
New solution will allow mobile users to connect to enterprise clouds and applications via SD-WAN,...
50% of consumers want blend of technology and human input in retail experience.
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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