AI

Consumers confused by mobility jargon

Published in Digital Business Everything AI Internet of Things

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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Customer experience is now the top priority for quality assurance

Published in Digital Business Everything AI Internet of Things Machine Learning Orchestration + Management Tools Robotic Process Automation

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Blend is best

50% of consumers want blend of technology and human input in retail experience.

Industrial revolution is here to stay

The manufacturing landscape is about to change and change in a big way, according to ABI Research,...

Traxens successfully deploys connected freight wagons in collaboration with CFL multimodal

Traxens’ IoT solution will be used to track smart wagons delivering cargo in Europe and China.

GE launches $1.2 billion industrial IoT company

New GE-owned, independently run entity will be established to expand company’s leadership in IIoT...

Critical infrastructure at risk

Tridium and BACnet devices make up 65% of unprotected SCADA devices due to being frequently...

Predicitng the future of privacy and cybersecurity

Advanced technologies such as AI, blockchain and continuous authentication to transform the...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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