Logo

AI

NEWS

Consumers becoming increasingly comfortable with human-mimicking robots in customer service

As Google Duplex inches closer to becoming a reality, new research by Aspect Software has revealed that over half of consumers (52 per cent) would be comfortable communicating with a customer service robot that closely mimics human behaviour over the phone. While this indicates a growing acceptance of customer service technology that is increasingly human-like, there also remain a number of concerns about the impact this will have on the role of human agents.

Read More
NEWS

AI to assist employees' productivity by 2021

Artificial intelligence (AI) is increasingly making its way into the workplace, with virtual personal assistants (VPAs) and other forms of chatbots now augmenting human performance in many organisations. Gartner, Inc. predicts that, by 2021, 70 per cent of organisations will assist their employees’ productivity by integrating AI in the workplace. This development will prompt 10 per cent of organisations to add a digital harassment policy to workplace regulation.

Read More
NEWS

AI momentum continues to grow

The number of organisations implementing artificial intelligence (AI) grew 270 per cent in the past four years and tripled in the past year, according to the Gartner, Inc. 2019 CIO Survey. Results showed that organisations across all industries use AI in a variety of applications, but struggle with acute talent shortages.

Read More
NEWS

Staffordshire University creates future blueprint for student success using artificial intelligence

Staffordshire University has teamed up with leading Cloud Services Provider, ANS Group to become the first University in the UK to deploy an AI-driven coach and support assistant via intelligent Chatbot technology.

Read More
NEWS

IPsoft introduces 1RPA

With its cognitive user interface through Amelia, its dynamic scalability, and its ability to read and understand, 1RPA is the easiest to use, most cost-effective and most intelligent RPA solution in the market.

Read More
NEWS

Retail C-Suite embracing AI and edge technologies to improve customer experience

Survey conducted by Incisiv in collaboration with Microsoft reveals executives plan to invest in agility, intelligence and automation to transform their supply chains and incrementally evolve to the “Intelligent Enterprise”.

Read More

UK falling behind Europe in customer service as AI changes the game

Just half (54%) of UK businesses use AI for customer service compared to 97% in The Netherlands.

ABBYY launches no-code platform Vantage 2 and AI Marketplace

Vantage 2 delivers ready-to-use AI skills for intelligent automation. The ABBYY Marketplace allows...

SAS calls for crowd-driven artificial intelligence to help track deforestation

On the 50th anniversary of Earth Day, SAS and the International Institute for Applied Systems...

Automation Anywhere supports COVID-19 response

RPA improves monitoring oxygen supplies to treat coronavirus patients.

Research identifies three point plan for intelligent automation

Pega study demonstrates that greater collaboration across the business can transform organizations...

Council collaboration driving improved citizen services, with over half now sharing services

Wider tech investment also on the rise with councils spending on AI, improved web and mobile...
Latest Video

A Global Conversation on Artificial Intelligence

Ethics and AI: can we have both?

Read more

© 2025 - Angel Business Communications Limited

Made with by Angels