The customer service battle: digitalisation vs the human touch

There’s an ongoing battle between digitalisation and the drive to consistently achieve the all-important human touch in customer service. Chatbots, automation and artificial intelligence are solving the woes of customer service teams — and customers — worldwide. Or so it would seem.

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IoT Beyond PoC: A shift in mindset

By Jason Kay, Chief Commercial Officer, IMS Evolve.

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Making Change Stick: Secrets for Managing Tech-driven Change

By Paul Whitelam, Senior Vice President, Global Marketing, ClickSoftware.

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A guide for mastering endpoint management

By Dana Ragsdill, director of product management, Quest.

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NEWS
Why choosing the right platform is key to your successful data journey

Tony Brookes, Founder at didici, explains that optimising your data is dependent on having a...

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Super-fast IoT enabled 5G is right around the corner, or Is It?

By Steven Carlini, Sr Director, Data Center Global Solutions, Schneider Electric.

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NEWS
Overcoming the top challenges of back up and recovery to the cloud

By Sam Woodcock, EMEA Director of Solutions Architecture, iland.

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Automation, Orchestration and Response – Evolution of Incident Management

By Vinaya Sheshadri, Principal Security Consultant, RiverSafe.

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NEWS
Why structured cabling is critical to IoT

By Paul Weber, VP of Engineering, Rahi Systems.

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Combatting the increasing volume of DDoS attacks

As attacks are getting more sophisticated, so must our defences.By Ronald Sens, EMEA Director, A10...

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Twenty-first Century bank heists

More ransomware than romance as cybercriminals go for the digital vault.By Rick McElroy, Security...

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Videos

Laurent Gil, President of Cast AI, discusses the findings of the company’s 2026 State of Kubernetes Optimisation Report, a comprehensive analysis of GPU, CPU, and memory utilisation across non-optimised...
Data Centre World Frankfurt 2026
Dom Selvon, Chief Technology Officer, at Valliance, an AI consultancy, argues that, with boards and leadership teams under pressure to deploy AI quickly, many organisations are investing in agents that...
In this interview, Lee Clark, Cyber Intelligence Production Manager at RH-ISAC, discusses the evolving role of threat intelligence. He explores how organisations are shifting from reactive security approaches...

News

CTERA's InsightAI introduces a transformative approach to data management, blending AI-driven intelligence with natural language interaction for streamlined, proactive operations.
Understanding the vital role of email security in safeguarding personal information and the steps to strengthen it.
Advania strengthens its automation and AI services with the acquisition of Evolv Robotics. The move bolsters their sovereign infrastructure and automation delivery capabilities.
Tenable unveils significant updates to its AI platform, enhancing automated cybersecurity workflows and risk management techniques.