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Expert Opinions

The customer service battle: digitalisation vs the human touch

There’s an ongoing battle between digitalisation and the drive to consistently achieve the all-important human touch in customer service. Chatbots, automation and artificial intelligence are solving the woes of customer service teams — and customers — worldwide. Or so it would seem.

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IoT Beyond PoC: A shift in mindset

By Jason Kay, Chief Commercial Officer, IMS Evolve.

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Making Change Stick: Secrets for Managing Tech-driven Change

By Paul Whitelam, Senior Vice President, Global Marketing, ClickSoftware.

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A guide for mastering endpoint management

By Dana Ragsdill, director of product management, Quest.

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NEWS
Why choosing the right platform is key to your successful data journey

Tony Brookes, Founder at didici, explains that optimising your data is dependent on having a...

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Super-fast IoT enabled 5G is right around the corner, or Is It?

By Steven Carlini, Sr Director, Data Center Global Solutions, Schneider Electric.

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NEWS
Bolstering your cyber security defences: the actions organisations can take to drive cyber resilience

By Matt Ellard, EMEA Managing Director at Tanium.

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NEWS
Overcoming the top challenges of back up and recovery to the cloud

By Sam Woodcock, EMEA Director of Solutions Architecture, iland.

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Automation, Orchestration and Response – Evolution of Incident Management

By Vinaya Sheshadri, Principal Security Consultant, RiverSafe.

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NEWS
Why structured cabling is critical to IoT

By Paul Weber, VP of Engineering, Rahi Systems.

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Combatting the increasing volume of DDoS attacks

As attacks are getting more sophisticated, so must our defences.By Ronald Sens, EMEA Director, A10...

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Twenty-first Century bank heists

More ransomware than romance as cybercriminals go for the digital vault.By Rick McElroy, Security...

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Videos

Navigating virtualisation change through AI, sovereignty and modernisation

Marketing and Operations Director at Hyve Managed Hosting, Charlotte Webb shares her perspective on the forces reshaping the infrastructure market, from VMware migrations and rising costs to data sovereignty...

Rethinking marketing across EMEA: scale, strategy & AI

In this interview, Emma Acton, EMEA VP Marketing at Zendesk, discusses how marketing is evolving across a highly diverse regional landscape. She explores the tension between brand building and demand...

Improving Cyber Threat Intelligence Through Collaboration & Shared Insights

In this interview, Lee Clark, Cyber Intelligence Production Manager at RH-ISAC, discusses the evolving role of threat intelligence. He explores how organisations are shifting from reactive security approaches...

Strengthening cyber threat intelligence through information sharing and collaboration

In this interview, Lee Clark, Cyber Intelligence Production Manager at RH-ISAC, discusses the evolving role of threat intelligence. He explores how organisations are shifting from reactive security approaches...

News

The evolution of cybersecurity: from internal teams to managed service providers

Research highlights the growing shift towards MSPs as companies grapple with AI-driven threats.

Advancing autonomous networking: an in-depth look at Forward Predict

Forward's new capability, Forward Predict, transforms network management by forecasting change impacts using a digital twin model.

Veeam's Securiti AI: leading the charge in data security management

Veeam's Securiti AI shines as a leader in GigaOm's 2026 DSPM Radar, excelling in key features and innovation for data security.

Tricentis and SAP unveil AI-powered testing solutions for enhanced quality assurance

Tricentis introduces AI-driven test case generation for SAP environments, enhancing quality assurance with reduced effort and costs.

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