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Expert Opinions

The customer service battle: digitalisation vs the human touch

There’s an ongoing battle between digitalisation and the drive to consistently achieve the all-important human touch in customer service. Chatbots, automation and artificial intelligence are solving the woes of customer service teams — and customers — worldwide. Or so it would seem.

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IoT Beyond PoC: A shift in mindset

By Jason Kay, Chief Commercial Officer, IMS Evolve.

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Making Change Stick: Secrets for Managing Tech-driven Change

By Paul Whitelam, Senior Vice President, Global Marketing, ClickSoftware.

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A guide for mastering endpoint management

By Dana Ragsdill, director of product management, Quest.

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NEWS
Why choosing the right platform is key to your successful data journey

Tony Brookes, Founder at didici, explains that optimising your data is dependent on having a...

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Super-fast IoT enabled 5G is right around the corner, or Is It?

By Steven Carlini, Sr Director, Data Center Global Solutions, Schneider Electric.

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NEWS
Bolstering your cyber security defences: the actions organisations can take to drive cyber resilience

By Matt Ellard, EMEA Managing Director at Tanium.

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NEWS
Overcoming the top challenges of back up and recovery to the cloud

By Sam Woodcock, EMEA Director of Solutions Architecture, iland.

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Automation, Orchestration and Response – Evolution of Incident Management

By Vinaya Sheshadri, Principal Security Consultant, RiverSafe.

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NEWS
Why structured cabling is critical to IoT

By Paul Weber, VP of Engineering, Rahi Systems.

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Combatting the increasing volume of DDoS attacks

As attacks are getting more sophisticated, so must our defences.By Ronald Sens, EMEA Director, A10...

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Twenty-first Century bank heists

More ransomware than romance as cybercriminals go for the digital vault.By Rick McElroy, Security...

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Videos

Building trusted partnerships in the channel: AI, culture and the future of MSPs

In this conversation, Sam Lambert, EMEA Channel Director at Gigamon, and Richard Betts, Founder and CEO of Vizst Technology, share candid insights into how AI is reshaping security operations. They explore...

Orchestrating a renewable future

Wannie Park, CEO/founder of LG NOVA-backed PADO, an intelligent energy orchestration platform for data centres, discusses the power consumption pressures of the data centre sector, with renewables offering a...

From firefighting to frameworks: Helping MSPs scale with operational maturity

In this interview, Devang Mehta, Co-Founder & Director of Operations and Customer Success at Infrassist, explains how MSPs can move beyond reactive operations to build structured, scalable frameworks for...

From optional to essential: why email authentication is now a business priority

In this conversation, Mike Anderson, Global Channels Director at EasyDMARC, explains why DMARC has shifted from an optional best practice to a critical requirement for modern organisations. He shares how...

News

AI and Cybersecurity: the future of phishing defence

2025 marked a turning point in cybersecurity, as AI transformed both phishing techniques and the tools used to combat them, ushering in a more complex digital arms race.

NinjaOne reveals AI-powered vulnerability management solution

NinjaOne introduces a real-time AI-powered vulnerability management solution that helps IT teams identify and fix security issues more efficiently.

CrowdStrike Falcon aims to enhance AI governance and endpoint security

CrowdStrike introduces updates to its Falcon platform, extending AI security and governance across endpoints, cloud, and SaaS environments.

CybaVerse rebrands to strengthen cyber operations

CybaVerse pivots from consultancy-led defence to platform-driven operations with its rebrand, emphasising control over cyber security.

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