Expert Opinions

Can your customer data platform facilitate the right decisions?

Published in Data Analytics Infrastructure Software

Data may be expanding exponentially, but this expansion in itself is not the be-all and end-all. Data is very important, but only because it enables organisations to learn more about their customers and offer them a better service. Therefore – and this is crucial – data allows organisations to...

NEWS

AI will revolutionise IT services – so how can the industry prepare?

Published in AI Everything AI

Our home lives are increasingly filled with a proliferation of smart devices and apps designed to meet our needs and answer our whims almost instantaneously. Services such as Alexa and Siri mean that simply speaking aloud will instantly fetch information or fulfil a task. This trend at home is...

NEWS

Goodbye Infrastructure, hello observability

Published in DC Facilities + Colo Infrastructure + Asset Management

With greater connectivity, comes increasing complexities. Today’s consumers expect business to provide us with a secure and seamless connectivity experience. This means that IT departments must ensure they have the right tools for successful network monitoring. For success, we must embrace change...

NEWS

AI Technologies, Practical Use Cases and the Road to Adoption

Published in AI Everything AI

Once limited to science fiction movies and conversations about what could be, artificial intelligence (AI) now has use cases that touch virtually every area of an organization. McKinsey Global Institute recently released a discussion paper that dives into the potential contributions of AI to the...