Expert Opinions

Don’t fear the chatbot – it’s here to help

Published in AI Robotic Process Automation

80% of sales and marketing leaders are either already using chatbots as part of their customer experience or plan to do so by 2020. While many see automated assistance as a valuable customer service tool, they also give organisations the opportunity to support employees and their use of technology...

NEWS

How to Use Aisle Containment to Increase Data Center Efficiency

Published in DC Facilities + Colo Power & Cooling

For years, organizations have been using hot-aisle/cold-aisle configurations to manage airflow in the data center, extend the life of equipment and lower cooling costs. In a hot-aisle/cold-aisle layout, the fronts of the server racks face each other and draw in cold air to cool the equipment. The...

NEWS

Digital Transformation in the Public Sector: The Magic Trio for Success

Published in Digital Business

Consumer expectations of how services should be delivered today are high. Increasingly, we have come to see online, convenient access to public services – whether paying council tax, reporting a pothole, or applying for a school space – as the norm. By Chris Bartlett, Business Unit Director...

NEWS

How SD-WAN is Transforming Networks for Enterprises

Published in Infrastructure Networking Networks + Telecoms Software Defined Networking

Large enterprise level businesses, or smaller businesses that are beginning to expand, face major problems of coordinating and transferring data over vastly spaced geographical locations. In order to connect these data centers, or branches of the enterprise together, so they can share the same...