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Robotic Process Automation Expert Opinions News Videos

NEWS
Five ways businesses can benefit from automation

IT automation has been on the rise massively in the past few years, offering some big benefits in efficiency and productivity. Brett Cheloff, VP at ConnectWise Automate discusses the major advantages and future of IT automation.

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NEWS
Alexa: how will voice technology change the nature of business?

Enterprise automation built on voice and AI By Rodney Hassard, Global Director of Product Management, Genesys.

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NEWS
RPA: a small yet giant step in the ‘Intelligent’ Automation Journey

There’s no question, AI is set to revolutionise society as we know it. We’ll see unprecedented developments in the public sector and medicine and we’ll realise drastic improvements in the way we do business. Most businesses are now fully aware of the need to start embracing intelligent...

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NEWS
Are Machines the New Face of Customer Service?

If you prefer not to deal with people when shopping, you’re not alone. Mitel’s recent study of 5,000 consumers around the world uncovered that on average a quarter of consumers never want to deal with a human when shopping online. By Shameem Smillie, Contact Centre Sales Manager UKISA.

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NEWS
The modern workplace: where bots must be tamed

From robots in manufacturing facilities to software-based bots and personal assistants like Siri...

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NEWS
How procurement can join the RPA and IoT movement

Organisational departments, from sales and customer service to HR, are reducing their reliance on...

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NEWS
Busy Santa Looks to Live Chat and Chatbots for Better Customer Service

With Black Friday arriving a month ahead of Christmas, and with retail industry analysts saying...

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NEWS
Robotic Process Automation: The most common pitfalls of which to be aware

Imagine this. You come up with an exciting, new and innovative idea for your business and you’re...

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NEWS
How to Ensure Your Chatbot Will Make and Not Break Your CX

With voice technology becoming more and more mainstream, an increasing number of businesses are...

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NEWS
Is your automated technology a threat to customer relationships?

We’ve all been there: trying to call our bank, GP, or utility provider, and having to press an...

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Videos

“Paranoid” Security, AI Risks, and the Future of MSSPs

Martin Jakobsen, Founder and Director of Cybanetix, explains how his team takes a “paranoid” security approach, using AI, automation, and analyst training to proactively detect threats. He discusses why...

From PSTN switch-off to MSP opportunity

Will Morey, Managing Director at Gamma, explains why PSTN migration is a scale problem for MSPs, not a technical one. He shows how structured journeys, partner support, and integrated platforms turn forced...

Aprovis at DCW Asia - Part 2

DCW Asia 2025 - Part 2 of 3

Empowering MSPs to Combine Human Expertise with CISO Insights

Erin McLean, CMO at Cynomi, explains how MSPs can use embedded CISO intelligence to manage enterprise-wide cybersecurity programs. She discusses translating technical controls into business outcomes, engaging...

News

Trane Technologies to acquire LiquidStack to expand data centre cooling capabilities

Trane Technologies is set to acquire LiquidStack, furthering its influence in liquid cooling for data centres.

Guarding AI: defence strategies against emerging threats

Emerging research highlights the need to protect AI skills from cyber threats in critical sectors.

Birmingham City University partners with Exponential-e on new communications platform

Birmingham City University partners with Exponential-e to implement a cloud-based communications platform for students and staff.

Cisco announces new AI infrastructure and security innovations

Cisco's latest advancements aim to provide a foundation for AI, emphasising security and observability for future-ready operations.

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