The customer service battle: digitalisation vs the human touch

There’s an ongoing battle between digitalisation and the drive to consistently achieve the all-important human touch in customer service. Chatbots, automation and artificial intelligence are solving the woes of customer service teams — and customers — worldwide. Or so it would seem.

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IoT Beyond PoC: A shift in mindset

By Jason Kay, Chief Commercial Officer, IMS Evolve.

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Making Change Stick: Secrets for Managing Tech-driven Change

By Paul Whitelam, Senior Vice President, Global Marketing, ClickSoftware.

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A guide for mastering endpoint management

By Dana Ragsdill, director of product management, Quest.

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NEWS
Why choosing the right platform is key to your successful data journey

Tony Brookes, Founder at didici, explains that optimising your data is dependent on having a...

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Super-fast IoT enabled 5G is right around the corner, or Is It?

By Steven Carlini, Sr Director, Data Center Global Solutions, Schneider Electric.

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NEWS
Overcoming the top challenges of back up and recovery to the cloud

By Sam Woodcock, EMEA Director of Solutions Architecture, iland.

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Automation, Orchestration and Response – Evolution of Incident Management

By Vinaya Sheshadri, Principal Security Consultant, RiverSafe.

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NEWS
Why structured cabling is critical to IoT

By Paul Weber, VP of Engineering, Rahi Systems.

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Combatting the increasing volume of DDoS attacks

As attacks are getting more sophisticated, so must our defences.By Ronald Sens, EMEA Director, A10...

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Twenty-first Century bank heists

More ransomware than romance as cybercriminals go for the digital vault.By Rick McElroy, Security...

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Videos

Steve Petryschuk, Director, Product & Market Strategy in Product Management, Auvik, discusses the findings of the company’s recent 2025 IT Report, entitled: “Why IT is long on challenges but short on...
Jenny Briant, Academy Operations Director at the Ten10 Academy, shares valuable insights on empowering women in tech and promoting inclusive workplaces – including building a career in tech without a...
Dan Dulac, Extreme Networks’ VP of Solutions Strategy, discusses the recently launched Extreme Platform ONE™ for Managed Service Providers (MSPs). Built on a unique AI-driven multi-tenant architecture,...
Lee Caswell, SVP, Product and Solutions Marketing at Nutanix, discusses the findings of its seventh annual Enterprise Cloud Index (ECI) survey and research report, which measures global enterprise progress...

News

Commvault extends the power of its advanced Cleanroom Recovery technology to managed service providers focused on keeping enterprises resilient.
Arteco, a global leader in liquid cooling solutions, is expanding into the booming data centre and electronics market with its ZITREC® EC brand.
New global research from Veeam and McKinsey reveals most organizations vastly overestimate their resilience—Veeam’s new Data Resilience Maturity Model delivers a path forward.
Distributor achieves Zscaler Partner Delivery Specialisation in data security across both sales and deployment.