The customer service battle: digitalisation vs the human touch

There’s an ongoing battle between digitalisation and the drive to consistently achieve the all-important human touch in customer service. Chatbots, automation and artificial intelligence are solving the woes of customer service teams — and customers — worldwide. Or so it would seem.

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IoT Beyond PoC: A shift in mindset

By Jason Kay, Chief Commercial Officer, IMS Evolve.

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Making Change Stick: Secrets for Managing Tech-driven Change

By Paul Whitelam, Senior Vice President, Global Marketing, ClickSoftware.

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A guide for mastering endpoint management

By Dana Ragsdill, director of product management, Quest.

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NEWS
Why choosing the right platform is key to your successful data journey

Tony Brookes, Founder at didici, explains that optimising your data is dependent on having a...

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Super-fast IoT enabled 5G is right around the corner, or Is It?

By Steven Carlini, Sr Director, Data Center Global Solutions, Schneider Electric.

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NEWS
Overcoming the top challenges of back up and recovery to the cloud

By Sam Woodcock, EMEA Director of Solutions Architecture, iland.

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Automation, Orchestration and Response – Evolution of Incident Management

By Vinaya Sheshadri, Principal Security Consultant, RiverSafe.

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NEWS
Why structured cabling is critical to IoT

By Paul Weber, VP of Engineering, Rahi Systems.

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Combatting the increasing volume of DDoS attacks

As attacks are getting more sophisticated, so must our defences.By Ronald Sens, EMEA Director, A10...

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Twenty-first Century bank heists

More ransomware than romance as cybercriminals go for the digital vault.By Rick McElroy, Security...

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Videos

At Data Centre World Frankfurt 2025, we spoke with Oliver Callies from Semsafe to hear about the company’s involvement in the event and their perspective on the data centre industry. Watch the full...
At Data Centre World Frankfurt 2025, we caught up with Claudia Ludenbach from TRILUX to hear about the company’s presence at the event and their role in the data centre space. Watch the full interview to...
Chase Doelling, Principal Strategist & Director at JumpCloud, discusses the company’s recent 2025 MSP Performance Report which looks at the challenges and opportunities for MSPs - outlining a strategic...
Brian Rhoney, Data Center Market Development Manager at Corning Optical Communications, explains how operators face challenges of scale and density in meeting the infrastructure requirements of AI, both inside...

News

Eighty years on from V.E Day is a time to commemorate those who fought and died for our freedom. For Bridgeworks, a couple of weeks after this year’s commemorations, it’s also a poignant moment to visit...
The research team unveils the new Upgradeable Data Center in its first white paper.
As the enterprise market ramps up Windows 11 adoption, ManagementStudio is emerging as the platform of choice for channel partners seeking to deliver more value to their customers through combined IT...
WatchGuard Total MDR brings endpoint, firewall, identity, network, and cloud security into a single portal, delivering real-time, 24/7, AI-driven protection against threats across hybrid environments.