NEWS
What is an AI strategy and how do you build one?

We now live in an age of AI implementation. AI has completely revolutionised the way we work, interact and go about our lives. By Michael Chalmers, MD EMEA at Contino

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NEWS
The future of service management in the DevOps era

An open, collaborative platform enables teams to scale operations quickly and ensure the organisations’ critical services are always on and operating at high velocity. By Gary Blower, Solutions Architect, Clearvision

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NEWS
How to get started with AIOps

It can be stressful for IT Ops to manage, and AIOps is one solution coming to help IT improve system reliability and customer satisfaction while reducing some of the manual work. By Issac Sacolick.

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NEWS
How to train your AI algorithm

Successful AI algorithms are built on a foundation of training data, but sourcing data that fits your needs and meets volume requirements is harder than you might think. Particularly when it comes to developing AI-driven applications and smart voice assistants. Richard Downs, Director Northern...

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NEWS
Use ‘Fusion Teams’ to accelerate your digital transformation success

Ecommerce expert Alexander Graf, Co-Founder & Co-CEO of marketplace experts Spryker, and author of...

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NEWS
The hybrid working model; a phase or the future?

With the prospect of restrictions easing on the horizon, the focus turns to what type of working...

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NEWS
Future of hybrid working and its impact on workspace governance

With hope on the horizon and a COVID-19 vaccination schedule in place, businesses are looking ahead...

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NEWS
Time to level the DEX playing field

The COVID-19 pandemic has changed life in many ways but how we work has been one of the most...

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NEWS
What is Cloud Native?

Telecom network operators were rattled when cloud computing first arrived on their doorstep. By...

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NEWS
Three reasons retailers need to put their heads in the cloud

Alex MacPherson, Director of Solution Consultancy and Account Management, Manhattan Associates,...

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NEWS
Retail innovation – enabling the store of the future

How can brands leverage mobile and digital technology in-store to deliver new retail...

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NEWS
Practising what you preach: data centricity and democratisation

Artificial intelligence (AI) and human intelligence have always been inherently intertwined. AI was...

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Videos

In this interview, Emma Acton, EMEA VP Marketing at Zendesk, discusses how marketing is evolving across a highly diverse regional landscape. She explores the tension between brand building and demand...
Dom Selvon, Chief Technology Officer, at Valliance, an AI consultancy, argues that, with boards and leadership teams under pressure to deploy AI quickly, many organisations are investing in agents that...
Scott Linden Jones, Director at Technology Elite, discusses how his experience building and scaling an MSP across Australia and the Philippines led to a new approach to offshore staffing. He explains why...
In this conversation with Vishnu Parimi, VP Employee Service at Zendesk, we explore how organisations are responding to rising customer and employee expectations through more connected, scalable service...

News

CTERA's InsightAI introduces a transformative approach to data management, blending AI-driven intelligence with natural language interaction for streamlined, proactive operations.
Advania strengthens its automation and AI services with the acquisition of Evolv Robotics. The move bolsters their sovereign infrastructure and automation delivery capabilities.
Understanding the vital role of email security in safeguarding personal information and the steps to strengthen it.
Forward's new capability, Forward Predict, transforms network management by forecasting change impacts using a digital twin model.