NEWS
Transforming Customer Experience: A Tech-Powered Evolution in Customer Support

Customers are the lifeblood of any business. But with today’s customers having more choice than ever before, this is putting pressure on organisations to deliver a strong customer strategy that sets them apart from their competitors. Any organisation that wants to live by a strong customer...

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NEWS
MLOps and LLMOps – How do they differ?

By Aleksandra Sidorowicz, Machine Learning Engineer at Future Processing.

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NEWS
How to achieve incident management best practice

By Jere Jutila, Director of Business Development at Miradore.

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NEWS
What is Generative AI and is it the Way to AIOps?

By Lori MacVittie, F5 Distinguished Engineer.

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NEWS
Efficient IT management: maximising output with minimal resources

By Jeremy Rafuse, Vice President & Head of Digital Workplace at GoTo.

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NEWS
Top trends to watch for in IT Service Management

By Phil Fox, Principal Customer Success Advocate at Adaptavist.

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NEWS
2023 IT Services Predictions and Trends

By Colin Blumenthal, Vice President, IT Services, Sharp Europe.

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Videos

Jo Debecker, Managing Partner and Global Head of Wipro FullStride Cloud, discusses the ways in which the sustainability agenda is shaping the data centre landscape, with cloud and AI seen as both challenges...
Richard Eglon, CMO at Nebula, discusses the findings of the company’s latest report: ESG Unwrapped: Building a Sustainable Channel Community, which calls for collaboration, co-opetition and knowledge sharing...
Leah Goldfarb, Environmental Impact Officer at Platform.sh, explains the importance of being able to identify truly green data centres as organisation’s develop their own sustainability objectives and also...
Patrick Aronson, Chief Marketing Officer and APAC Executive Vice President at Westcon-Comstor, looks at the challenges and opportunities for MSPs and other channel partners around data, as outlined in the...

News

Kent County Council (KCC) has partnered with Cantium Business Solutions, a public sector IT services specialist, to deliver 9,000 Microsoft Surface Devices to its hybrid-working workforce.
Lenovo research highlights that businesses are investing increasing amounts of cash in artificial intelligence (AI) technology, with spending expected to grow by 61% year-on-year in 2024.
Qlik has sponsored a study by TechTarget’s Enterprise Strategy Group (ESG) to shine a light on the state of responsible AI practices across industries.
New VP of Product Innovation, Ed Granger, comes as leading enterprise transformation platform provider prepares more AI-led enhancements following period of exponential growth.