For many years, ownership of customer loyalty within an organization has traditionally sat with marketing, customer services and, more recently, customer experience departments. By AppDynamics EMEAR CTO, James Harvey
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Read MoreCatherine Gull, Head of Private Network Sales at Cellnex UK, explains why enterprises should look to private networks to unlock digital transformation in the workplace, facilitating the fourth industrial revolution and opening up a world of new possibilities in a fast-moving digital era.
Read MoreBridging the Gap between Sustainability and CX By Jay Patel VP & GM, Webex CPaaS
Read MoreHow the tech industry can play its part in reducing carbon emissions Corporate social responsibility is now a business imperative and should be leading the business agenda. Technology companies need to demonstrate that they are taking sustainability and a reduction of their impact on the environment seriously. It’s a huge subject and more and more we are seeing customers demanding to know what we are doing. By Scott Dodds, CEO, Ultima Business Solutions
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